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What speeds are currently available for your WiMax service?
Where is your main office located?
What causes low speed connection?
1-Far from the site that connected at.
2-Customer’s devices problem.
3-Exceeds the CAPs limit.
What causes modem not working?
1-Invalid username & password or any.
2-Wrong configuration.
3-Version of software if dongle used.
4-Setup( with computer or electricity).
What causes internet disconnection?
1-Invoices should be paid.
2-Using the same username & password at another cpe.
3-Bad signal at customer location.
4-Maintenance on serving site ( when they really are).
What is required to change a customer password?
Call center (06 4000 000) to open a technical ticket.
What areas of coverage do you offer? (agent should ask for the location of customer)?
1-Amman 80 %.
2-Aqaba 90 %.
3-Irbid 75%.
4-Zarqa 75%.
5-Salt 50%.
6-Madaba 50%.
7-Jarash 50%.
what causes no browsing for the internet?
1-Static IP on PC local connection area.
2-Proxy settings.
3-Not connected through Wi-Fi connection.
What is the Mada Xenon USB?
Xenon is as small as any regular USB device; however it provides wireless high-speed access to the Internet at any point of Mada coverage area.
How to set the Xenon USB?
It is a plug and play device, the software (Connection manager) will be installed in the first use, then you can run the software and connect to the internet.
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